Returns policy

The customer has the option of cancelling the order free of charge, provided that the cancellation is communicated before the order has been placed with the carrier for shipment.
The customer shall have a period of 5 working days from receipt of the order to cancel the contract and return the purchased product. The customer shall notify Boixadós Envasos Metàl·lics SL within the stipulated period and by any legally admissible means, their wish to exercise their right to cancel the contract. In such cases, Boixadós Envasos Metàl·lics SL will refund the amount of the purchase except for the return postage through the same payment method used by the customer.
The customer may return any item they have purchased on provided that the products have not been opened or used and retain their original seal or packaging. In such cases, Boixadós Envasos Metàl·lics SL will refund the amount of the purchase through the same means in which it was made, via a bank transfer to the account indicated by the customer.
Any exchange or return must be authorised in advance by Boixadós Envasos Metàl·lics SL and must be requested by email.
Once we have received this message, we will proceed to arrange the return. The process will be as follows:
We will contact the customer to notify them of the acceptance of the return and the delivery address, which must be clearly indicated on the packaging. The customer must return the product to us within 10 days from the date of receipt of the product in its original packaging.
The request for collection of returns will be made only by Boixadós Envasos Metàl·lics SL through its agent; the customer will facilitate the collection of the product on the date and at the time requested.
Boixadós Envasos Metàl·lics SL will refund the money once it has received the product and checked that it is in perfect condition and in the original packaging within a maximum of 30 days.
Returns cannot be accepted after this period.